Most Shoppers Want to Know

What is Ebates?

Ebates is the leader in online Cash Back Shopping. Ebates offers promotional codes and sales information from over 500 brands for you to use and earn cash back.

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How do I sign up?

You can sign up here

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How do I earn cash back?

Sign in to Ebates and shop from your favourite stores. Once you make your purchase, cash back will be credited to your Ebates account within 3-7 days. Travel related bookings such as flight booking, hotel reservations, car rentals will take 30-60 days after you completed your travel.

The following cases are not eligible for cash back.

  1. Visiting the store via Ebates, adding an item to your shopping cart, but not making payment.
  2. Using coupon codes from other cash back sites.
  3. Browsing and shopping from multiple browsers or tabs.
  4. Internet gets disconnected during your shopping.
  5. Visiting the stores via other cash back sites.
  6. Making multiple orders after clicking through Ebates only once.

You must click through Ebates whenever you make a bid on stores like eBay.

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Is Ebates.sg account the same as Ebates.com account?

No. Ebates.sg and Ebates.com are separate sites and your accounts are managed separately.

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What if I want to deactivate my account?

You can deactivate your account here.

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When does my cash back get credited to my account after purchase?

Once you make your purchase, cash back will be credited to your Ebates account within 3-7 days. Travel related bookings such as flight booking, hotel reservations, car rentals will take 30-60 days after you completed your travel.

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Why is the cash back amount different from the total amount that I paid?

Cash back is calculated from the amount after discounts and before taxes and shipping.

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I don't get cash back for some reason.

Generally, cash back will be automatically credited to your account 3-7 days after your purchase via Ebates.

The following cases are not eligible for cash back.

  1. Visiting the stores via Ebates, adding an item to your shopping cart, but not making payment.
  2. Using coupon codes from other cash back sites.
  3. Browsing and shopping from multiple browsers or tabs.
  4. Internet gets disconnected during your shopping.
  5. Visiting the stores via other cash back sites.
  6. Making multiple orders after clicking through Ebates only once.

You must click through Ebates whenever you make a bid on stores like eBay.

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What is the currency of cash back earned?

Cash back earned on Ebates Singapore is in USD.

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Why was my cash back revoked?

If you cancel, exchange or refund all or part of your order, then the stores will cancel your entire cash back.

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Earning Cash Back at stores belonging to a group of brands

Group of Brands

Group of Brands refer to online stores which are managed by the same company.

Example of Brands that are part of the same group

  1. Gap.com | Old Navy | Banana Republic | Athleta | Intermix
  2. Shopbop | East Dane
  3. Carter's.com | Oshkosh B’gosh
  4. Drugstore.com | Beauty.com

Earning Cash Back at these brands

After clicking "Shop Now" from Ebates, please complete your order within the same window.

The following cases are not eligible for cash back

  1. Adding products from other brands in the same group when checking out
  2. Browsing and navigating to brands from the same group after you have been redirected from Ebates.sg

For example, if you click through Ebates.sg to shop at Drugstore.com.

  • Adding product from Beauty.com and checking out will result in you not earning cash back.
  • Clicking over to Beauty.com and clicking back to Drugstore.com will also result in you not earning cash back.

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When will I get paid?

Every 3 months, we send you a cash back payment for purchases posted during the previous quarter based on the schedule below.

Purchases Posted Between Cash Back Payment Date
Jan 1 - Mar 31 May 15
Apr 1 - June 30 Aug 15
July 1 - Sept 30 Nov 15
Oct 1 - Dec 31 Feb 15

To get paid, you will need to select your payment method from your account page.

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How do I select my payment method?

You can select your payment method here.

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I haven't receive any payment even after receiving a notification that my cash back has been paid.

It may take up to 30 days for you to receive your payment after the payment date.

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Can I pay with a Singapore credit card on US stores?

Each store has different regulations in terms of overseas credit card payment. If the store doesn't accept overseas credit card payment, you might be able to pay with PayPal or other payment methods supported by the store.

There could be a variety of reasons why overseas payments get rejected.

  1. Some stores may not accept overseas credit cards.
  2. Shipping address and billing address are different.
  3. Billing address is in Singapore.

Please check each store for further details.

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What if I want to return or cancel an order?

Returns are subject to the return policy of the store from which you purchased. If you return or cancel an item, we have to reverse any cash back earned from that sale. Exchanges also usually reverse cash back awards. In the process of an exchange, the store cancels the old order and replaces it with a new one. When the store creates the new order, it usually fails to capture the referral from Ebates and credit us a commission.

To avoid losing cash back on an exchange, we recommend returning the merchandise and making a new transaction via Ebates.

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I can't enter Singapore address on the store website to order. What should I do?

If the store doesn't ship to Singapore, use a freight forwarder to forward your package to Singapore.

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Does the store charge any taxes when shipping to Singapore?

Every store has different regulations in terms of taxes, so you will need to check the store to see what are their regulations for taxes. There may also be Goods and Services Tax (GST) charged by Singapore Customs.

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What do I need to do to get a sign up bonus?

Sign up on Ebates Singapore and make a purchase meeting the minimum spend requirement within 90 days after sign up.

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What do I need to do to get a referral bonus?

Share your referral link with a friend. Once your friend signs up via your referral link and makes a purchase meeting the minimum spend requirement within 90 days, then you will get your referral bonus within 3-5 days.

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Is it possible to get multiple sign up bonuses?

Each account is only eligible for one sign up bonus.

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Will I earn cash back if I make multiple orders from the same store?

To ensure that you earn cash back on each individual order, you need to click through Ebates right before each order.

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What if I use coupons provided by other sites?

Cash back is only eligible for the purchases from stores via Ebates or usage of coupons provided by Ebates.

The following cases are not eligible for cash back:

  1. Purchases that are made using coupons that are not provided by Ebates will not be eligible for cash back.
  2. Visiting other cash back or coupon sites after you have clicked through Ebates will disqualify you from earning cash back on Ebates.

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What if I forget my password?

You can reset your password here.

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What is the Ebates Shopping Assistant and why is it so awesome?

The Ebates Shopping Assistant hangs out in your browser and does all of the work for you! Why is it so awesome? For starters, it allows you to shop and earn Cash Back at your favorite Ebates stores without having to visit Ebates.sg first. The Button will alert you when Cash Back is available at participating merchants so you never miss Cash Back again. How's that for easy? We've also built in this awesome search feature for Google, Yahoo, and Bing. Looking for a new pair of shoes? Go ahead – get the Button and google "shoes". Once you've got the Button installed, you'll see the list of search results with Ebates Cash Back amounts right on the results page. Boo-ya! Don't wait - get it now!

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How can I get the amazing Ebates Shopping Assistant?

You can get the Ebates Shopping Assistant in just a few easy steps. Click here to get started.

Need installation help? Click here to see the instructions.

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Is the Shopping Assistant available for all browsers?

Currently the Shopping Assistant is available for Chrome on Windows XP, Vista, 7 or Mac OS X.

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How can I tell if I'm earning Cash Back on my purchases?

Easy peasy! You can view pending Cash Back and Cash Back history on the My Ebates tab from the Shopping Assistant. You can also visit my Ebates.sg to see recently created shopping trips. Have questions, go ahead and send us an email.

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Will I earn the same Cash Back amount shopping through the Button?

Absolutely! The Shopping Assistant simplifies the Ebates shopping experience. You'll earn the exact same amount, every time.

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Why does the Button function differently at some stores?

Ebates offers Cash Back at over 500 stores and they all have different requirements on how we can notify you of available Cash Back. To see the Shopping Assistant notification settings, click here to see how it works.

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Is the Shopping Assistant safe?

Not only is it safe, it's super smart! The Button does not add spyware or malware to your computer and can be uninstalled at any time. We think you're going to wonder how you've lived so long without it.

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I share my computer, how do I change users to make sure I get Cash Back in my account and not theirs?

Switching users is easy! Just click the "Not you?" link on the "My Ebates" tab. This will log out the current user so a new user can sign up or log in.

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How can I remove the Shopping Assistant?

While removal of the Cash Back button is possible, we wonder why you would ever want to do such a thing. Got a question about the Shopping Assistant? Email us, we'd love to help.

Chrome: To disable the Shopping Assistant, right click on the Button, click "Manage", and then uncheck the "enabled" box for "Ebates Cash Back". To remove the Shopping Assistant, right click on the Button and click "Remove from Chrome".

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