Terms & Conditions
Ebates Cash Back Shopping Program
Ebates.sg ("Ebates") offers a service that allows members to earn cash back on purchases made at their favorite online stores. Joining and using Ebates is free and simple, requiring only your email address and a password to get started. Ebates does not sell or rent your personal information to third parties, and Ebates does not 'spam' its members. Ebates does not install or require you to install software on your computer. Ebates receives a fee for referring buyers to affiliated stores and uses that fee to pay members cash back on their purchases (nearly US$200,000,000 so far at Ebates websites worldwide).
Please read this complete member agreement ("Agreement") for full details on the Ebates Cash Back Shopping Program ("Program"). We think you will agree that Ebates offers the smartest way to shop online or in-store.
Becoming a Member
By enrolling as a member in the Program ("Member"), or by utilizing any of Ebates' shopping applications ("Applications"), you agree to be bound by this Agreement. Enrollment as a Member is simple: you must provide an email address so Ebates can inform you when money or other rewards are credited to your account. Members must be at least eighteen years old and agree not to use the Program for any illegal or fraudulent activity. Please be aware that participation in the Program and the opportunity to earn cash back are offered at the reasonable discretion of Ebates, and Ebates has the right to change this Agreement in whole or in part, with notice as set forth below in the section entitled "Receiving Communications from Ebates."
Earning Cash Back
Earning back a portion of your purchases as cash back ("Cash Back") is straightforward. Choose a store, product, coupon or other offer displayed on Ebates.sg or an Ebates application, click the accompanying shopping link to be directed to an affiliated store's website ("Affiliate Store"), and complete a purchase to earn Cash Back on your net purchase amount. You may also earn Cash Back on purchases made 'in-store' at a limited number of stores by presenting an Ebates coupon at time of check out. Such stores and coupons are clearly identified on Ebates.sg. Specific Cash Back amounts vary over time, by store and by product category, and are provided in detail at Ebates.sg. Please note that the net purchase amount excludes taxes, fees, shipping, gift-wrapping, discounts or credits, returns or cancellations, and extended warranties. Please note that Where's my cash back inquiries can only be submitted within 90 days of your purchase date.
Certain Affiliate Stores exclude a limited number of products and purchases from the Program. Ebates does its best to minimize and maintain an up-to-date list of exclusions on Ebates.sg. Additionally, to earn Cash Back, you must complete your purchase during the same shopping session you start after clicking on the Ebates link. If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase. If you disable 'cookies' on your computer you will not be able to earn Cash Back as cookies are used to authenticate the user and be certain Cash Back is assigned to the Member account.
Earning Bonuses & Other Rewards
Ebates periodically offers monetary bonuses or other rewards for sign up in the Program, for referring other new Members, or for other specific actions. The terms and conditions accompanying such offers will govern how they are earned and paid if the terms and conditions differ from this Agreement. To qualify for a sign up bonus payment, a new Member must establish an Active Account (defined below) and make minimum qualifying purchases totaling at least twenty-five dollars ($25.00) within ninety (90) days of becoming a Member. To qualify for a referral bonus, a Member must refer a new Member who establishes his or her own Active Account and makes his or her own minimum qualifying purchases totaling at least twenty-five dollars ($25.00) within the first ninety (90) days of becoming a Member. Please note that sign up and referral bonuses are given for the purpose of attracting brand new Members to Ebates. An individual person is only eligible for one sign up bonus and may earn only one referral bonus per individual person referred.
To receive payment of accrued Cash Back and any other rewards, you must establish and maintain an active account with Ebates ("Active Account") with the information necessary to process your payment: a valid email address at which you are able to receive email, a valid postal address at which you are able to receive mail, your first and last name, and a password to protect your account. To maintain your Active Account, you must update your information if it changes and have shopped via Ebates.sg or an Ebates Application or have accrued Cash Back at any time within the last twelve (12) months.
Ebates pays its members accrued Cash Back and other rewards every 3 months, at a minimum. Ebates pays members outside the U.S. via Paypal, and sometimes other payment options (separate terms and conditions may apply to such credit card, gift card or other programs). Members may select or change their payment options in the My Ebates section of Ebates.sg. Each payment represents Cash Back and other rewards earned and accrued during the prior quarter based on the schedule below. The minimum payment amount is US$5.01. Balances below US$5.01 remain in your account for potential payment during the next payment period. Your accrued Cash Back will be displayed on the site in US dollars and will be paid to you in either US dollars or your local currency depending in the method of payment that you choose.
|Purchase Period||Payment Date|
|Jan 1-Mar 31||May 15|
|Apr 1-June 30||Aug 15|
|July 1-Sept 30||Nov 15|
|Oct 1-Dec 31||Feb 15|
Please note that orders from a few Affiliate Stores may be delayed by one pay cycle due to delayed processing and reporting by the stores. We do our best to expedite payments and to maintain a list of stores whose practices might delay our ability to pay Cash Back on your purchase. Ebates reserves the right to delay payment for any purchase based on changes to Affiliate Store policies and procedures at any time.
Updating & Maintaining Your Account
You must be logged into Ebates and enter your password to change your account information and payment preferences. You may check your account status and recent earning history at any time via the My Ebates tab on the Ebates Website. For security purposes, it is recommended that you memorize your password and not write it down. You are responsible for keeping your password and other account information confidential. Ebates is entitled to act on instructions received under your password and is not responsible for any credits or debits made to your account by someone else who uses your password.
Use of Shopping Cart Service
As a member of Ebates.sg, you will be able to purchase certain products from certain participating Affiliate Stores using the Ebates shopping cart service (the “Service”), a free express online checkout service provided by an Ebates Inc. (the parent company of Ebates.sg) affiliate, to enhance your overall shopping experience.
- License to the Service. Subject to the terms and conditions of these Terms of Service, Ebates.sg grants you a limited, non-exclusive, and revocable license to access and use the Service. Ebates.sg (or its affiliate) reserves the right to change, upgrade or discontinue the Service or any feature of the Service at any time, with or without notice.
- Merchandise Shipping, Exchange and Return Policies. A product purchased using the Service is covered by the applicable Affiliate Store's return, exchange and shipping policies. While Ebates.sg will obtain the shipping cost for you during the checkout process, these policies will not be available for review on the Ebates.sg website during the checkout process. They are, however, available on the respective Affiliate Store's own website should you wish to review them.
- Personal Information and Processing. By using the Service, certain information about you, such as payment information and billing and shipping address is provided to Ebates.sg in order to complete transactions with Affiliate Stores, and you authorize Ebates.sg to process and complete payment transactions on your behalf. You also authorize Ebates.sg and the Service to store such purchase information including, without limitation, in the case of the Service, your credit card information, for future purchases.
- Termination of Checkout Service. Ebates.sg reserves the right, at any time, to modify or discontinue offering the Service in its sole discretion. If you are dissatisfied with any aspect of the Service at any time, your sole and exclusive remedy is to cease using the Service and/or provide member comments to Ebates.sg. You agree that Ebates.sg will not be liable to you or to any third party for any modification, suspension, or termination of the Service.
Receiving Communications from Ebates
By signing up for membership at Ebates, you agree to receive communications that are account and membership related (e.g., that we've added money to your account, that we are mailing you a check on a certain date, that we have changed this Agreement, etc.) as well as periodic shopping-related emails that highlight coupons & special deals that are available to Ebates Members. You can opt-out of receiving emails that are not account-related by either (i) visiting your account page and clicking on the Subscriptions link, or (ii) following the unsubscribe link on any of the emails. Since we need to communicate account information with you in order to operate our service, you cannot unsubscribe from account information emails. But rest assured that we don't send account emails unnecessarily. If you do not wish ever to hear from Ebates, even if just to hear that we awarded you Cash Back, you can close your account by contacting Ebates' customer service department.
Protecting Your Information
Using Ebates Applications
Ebates does not install or require you to install any software to access the Cash Back Shopping Program. Members can earn Cash Back on their purchases by using only the Web site Ebates.sg. Ebates plans to make available a limited number of Applications to assist users in earning Cash Back without visiting Ebates.sg (for example, from mobile devices or in-store). If you use Ebates' Applications you agree to use them only for your personal use and for accessing the Program. Ebates reserves the right to update or discontinue its Applications at any time. You agree not to reverse engineer, decompile, disassemble, copy or otherwise derive the source code of Ebates Applications for any reason. You may not rent, sell, or sublicense Ebates' Applications without Ebates prior written consent.
Ebates Applications and their underlying information and technology may not be exported or re-exported into any country to which the U.S. has embargoed goods or to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By using Ebates' Applications you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you will otherwise comply with all applicable export control laws. All rights to Ebates' Applications are reserved by Ebates under the copyright laws of the United States.
Inactive Member Accounts & Termination of Membership
Membership in the Ebates program is free: there is no charge to be a Member or to earn and receive Cash Back. If you engage in any fraudulent or deceptive activity as set forth above, Ebates reserves the right to terminate your membership. If your account is inactive for more than twelve (12) consecutive months, to the maximum extent permitted under applicable law, Ebates reserves the right to debit your Ebates account balance two U.S. dollars (US$2.00) per month to recover the cost of account maintenance until (i) you reactivate your account by starting a shopping session via Ebates.sg or Ebates' Applications, completing a qualifying purchase, or updating your account information (providing a valid name, email and mailing address), or (ii) your account balance is zero. If the balance in your inactive account is or becomes zero, Ebates will close the account permanently and cease to maintain your account records and Program access. The inactive account maintenance charge will not cause your account balance to become negative and will not cause you to owe money to Ebates.
Program Limitations, Qualifications & Disclaimers
Membership in the Program is subject to this Program Agreement. All Affiliate Store membership and/or operating agreements as they relate to their affiliate or partner programs with Ebates and which reside on the Affiliate Store's respective Web sites are hereby incorporated into this Agreement by reference.
Membership in the Program is limited to individuals who are 18 years of age or older. Members may not use scripts or websites that redirect third parties to a merchant using a concealed Ebates tracking link in order to derive financial benefit from Ebates. Members must have Internet access and maintain a valid email address to be eligible to receive the privileges and benefits of membership.
Any failure to comply with this Program Agreement, any fraud or abuse relating to the accrual or receipt of Cash Back rewards, or any misrepresentation of any information furnished to Ebates or its affiliates by you or anyone acting on your behalf may result in the termination of your membership in the Program and forfeiture of your accrued Cash Back rewards.
The determination of whether or not a purchase made through an Ebates Affiliate Store qualifies for Cash Back is at the reasonable discretion of Ebates. For example, if an Affiliate Store fails to report a transaction to Ebates or withholds payment to Ebates for any reason, Ebates reserves the right to cancel the Cash Back associated with that transaction. If Ebates has any reason to suspect fraudulent activity is associated with your account, Ebates reserves the right to delay or withhold payment of Cash Back. You give Ebates permission to review your account with Affiliate Stores in cases where Ebates suspects fraudulent activity. Ebates is not responsible for lost or stolen payments, including gift cards. Ebates is not responsible for payments delivered to the wrong address through no fault of Ebates or for payment errors made by payment partners like PayPal.
It is your responsibility to check your account regularly to ensure that Cash Back has been properly credited and paid and that your account balance is accurate. If you do not believe that Cash Back has been correctly credited to your account you must contact Ebates Customer Service within 90 days of the transaction. Should you disagree with any adjustments made to your account or payments made to you, your sole remedy is to withdraw from the Program.
You may be taxed on your receipt of cash and other consideration (merchandise, travel, etc.) for member referrals, depending on the tax laws of federal, state, and local jurisdictions. Ebates may choose to provide you with those notices to you on occasion. In all instances, you will be solely responsible for any and all tax liability arising out of the consideration received for member referrals.
Ebates is not responsible for changes to, or discontinuance of, any Affiliate Store, or for any Affiliate Store withdrawal from the Program, or for any effect on accrual of Cash Back caused by such changes, discontinuance, or withdrawal. Ebates is not responsible for changes to, or discontinuance of, any special offer or coupon code at an Affiliate Store site.
The Ebates Program and Applications are being provided to Member "as is" with no warranty. Ebates reserves the right to terminate the Program at any time with or without notice. To the maximum extent permitted by law, Ebates disclaims all representations and warranties, express or implied, with respect to the Program and Applications.
Ebates does not warrant, guarantee, or make any representations regarding the quality or accuracy of advertisements for any products or services offered or provided by Affiliate Stores in conjunction with the Program. In addition, Ebates does not warrant that access to this site or use of its Applications will be uninterrupted or error-free, and Ebates assumes no responsibility for any damage caused by your access or inability to access Ebates.sg or Ebates' Applications.
Member agrees to indemnify and hold Ebates, its parents, subsidiaries, affiliates, officers, directors and employees, harmless from any claim or demand, including reasonable attorney's fees, made by any party due to or arising out of Member's use of the Program.
Ebates may modify this Agreement from time to time, with notice as set forth above in the section entitled “Receiving Communications from Ebates,” and your continued participation in the Program after such modification shall be deemed to be your acceptance of any such modification. If you do not agree to any modification of this Agreement, you must immediately cease participation in the Program.
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore, without reference to conflicts of law rules. Any dispute arising out of or in connection with this Agreement or your use of the Ebates.sg service, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Tribunal shall consist of one arbitrator; the location of the arbitration shall be in Singapore; and the language of the arbitration shall be English.
If any provision of this Agreement is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. Ebates' failure to insist upon or enforce strict performance of any provision of the Agreement shall not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between you and Ebates with respect to the Program.
Effective Date: June 8, 2015